All Systems Operational

About This Site

Hello,

Welcome to our status page, where you can get real-time information on the performance of our services.

We are committed to providing you with transparent and regular updates regarding incidents, planned maintenance, and the overall health of our systems.

For more information about how we handle your data and respect your privacy, please check out our privacy disclaimer https://www.trimbletl.com/statuspage-disclaimer/

Thank you for your trust.

Uptime over the past 90 days. View historical uptime.
AbsencePlanner Operational
Carbox / Taxbox Operational
Customer HUB Operational
Document Management System Operational
FleetClient Operational
XPS camscanner Operational
FleetCockpit Operational
FleetCockpit+ Operational
FleetHours (SaaS) Operational
FleetHours (SaaS/AWS) Operational
FleetHours Web Operational
Fleetworks Operational
Trace Processing Operational
SOAP Integration Operational
Reporting Operational
FleetWorks web application Operational
Fleet Admin Operational
Performance Portal Operational
Solid Operational
Support Availability Operational
Video Intelligence Operational
Managed Driver Experience Operational
Shared infrastructure Operational
External Operational
Platform Science ID Operational
Access Control Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: Access Control (DNS-migration) Oct 29, 2026 18:00-18:30 CET

Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: Access Control (DNS-migration)

Start Date and Time: Thursday, October 29, 2026, at 18:00 CET

Expected Duration: 30 minutes

Planned End Date and Time: Thursday, October 29, 2026, at 18:30 CET

The new URL for Access Control is https://entities.mymobility.io

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 28, 2026 - 12:12 CET

Planned Maintenance: SOLID Oct 29, 2026 19:00-21:00 CET

Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: SOLID
Start Date and Time: Thursday October 29, 2026 at 19:00 CST
Expected Duration: 2 Hours
Planned End Date and Time: Thursday October 29, 2026 at 21:00 CST

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 29, 2026 - 13:41 CET

Planned Maintenance: Reporting Application (DNS-migration) Oct 30, 2026 05:30-06:00 CET

Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: Reporting Application (DNS-migration)

Start Date and Time: Friday, October 30, 2026, at 05:30 CET

Expected Duration: 30 minutes

Planned End Date and Time: Friday, October 30, 2026, at 06:00 CET

The new URL for Reporting Application is https://reporting.mymobility.io

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 29, 2026 - 10:56 CET

Planned Maintenance: FleetCockpit+ Oct 30, 2026 05:30-06:00 CET

Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: FleetCockpit+
Start Date and Time: Thursday , October 30 at 05:30 CST
Expected Duration: 30 minutes
Planned End Date and Time: Thursday , October 30 at 06:00 CST

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 29, 2026 - 14:07 CET

Planned Maintenance & DNS Migration Nov 1, 2026 07:00-10:00 CET

Please be advised of upcoming scheduled maintenance on the following services:

Affected Services: Fleetworks, FleetCockpit, Document Management System (DMS), Places
Start Date & Time: Sunday, 01 November 2026, at 07:00 CET
Expected Duration: 3 hours
Planned End Date & Time: Sunday, 01 November 2026, at 10:00 CET

New URLs:

Fleetworks: https://fleetworks.mymobility.io

FleetCockpit: https://fleetcockpit.mymobility.io

Document Management System: https://dms.mymobility.io

Places: https://places.mymobility.io

Tip: Please bookmark the Customer Hub and start from there: https://portal.mymobility.io/home

Action Required:
If you experience any issues accessing the applications after this maintenance window, please clear your browser cache and refresh the page before opening a support ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 29, 2026 - 14:03 CET

Planned Maintenance: FleetCockpit+ (DNS Migration) Nov 1, 2026 10:00-10:30 CET

Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: FleetCockpit+
Start Date and Time: Sunday, November 1st at 10:00 CET
Expected Duration: 30 minutes
Planned End Date and Time: Sunday, November 1st at 10:30 CET

New URLs: http://fleetcockpitplus.mymobility.io/
Tip: Please bookmark the Customer Hub and start from there: https://portal.mymobility.io/home

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Posted on Oct 29, 2026 - 14:11 CET

Planned Maintenance: Mobile Connectivity Nov 20, 2026 00:00-03:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 2026 - 15:03 CEST
Scheduled - Please be notified about the following Planned Maintenance:

Affected Services: This maintenance could affect Trace processing delay and Device connectivity.

Start Date and Time: Friday, November 20th, 2026, at 00:00 CEST

Expected Duration: The maintenance window is 3 hours; however, service interruption is expected to last up to 60 minutes.

Planned End Date and Time: Friday, November 20th, 2026, at 03:00 CEST

This maintenance is being performed by one of our mobile network providers. This update is essential to maintain core network reliability and performance.

If your devices do not automatically reconnect after the update, a manual restart or reconnection may be required.

Update: This maintenance has been rescheduled from October 20th to November 20th, 2026.

We apologize for any inconvenience this third-party maintenance may cause.
Sep 23, 2026 - 14:24 CEST

Oct 29, 2026

Planned Maintenance: Reporting Application (DNS-migration)
Completed - The scheduled maintenance has been completed.
Oct 29, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:30 CET
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: Reporting Application (DNS-migration)

Start Date and Time: Thursday, October 29, 2026, at 05:30 CET

Expected Duration: 30 minutes

Planned End Date and Time: Thursday, October 29, 2026, at 06:00 CET

The new URL for Reporting Application is https://reporting.mymobility.io

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 28, 12:16 CET

Oct 28, 2026

Planned Maintenance: Performance Portal (DNS change)
Completed - The scheduled maintenance has been completed.
Oct 28, 17:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:00 CET
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: Performance Portal (DNS change)
Start Date and Time: Wednesday, October 28, 2026, at 17:00 CET
Expected Duration: 30 minutes
Planned End Date and Time: Wednesday, October 28, 2026, at 17:30 CET
The new URL for Performance Portal is https://performanceportal.mymobility.io.

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 28, 10:38 CET

Oct 27, 2026

Planned Maintenance: Performance Portal
Completed - The scheduled maintenance has been completed.
Oct 27, 18:49 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 18:30 CET
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: Performance Portal (DNS cutover)

Start Date and Time: Tuesday, October 27, 2026, at 17:00 CET

Expected Duration: 30 minutes

Planned End Date and Time: Tuesday, October 27, 2026, at 17:30 CET

Expected Impact: Brief disruption may occur during the DNS cutover window.
The new URL for Performance Portal is https://performanceportal.mymobility.io.

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 27, 13:56 CET
Planned Maintenance: AbsencePlanner
Completed - The scheduled maintenance has been completed.
Oct 27, 18:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 17:45 CET
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: AbsencePlanner

Start Date and Time: Tuesday, October 27, 2026, at 17:45 CET

Expected Duration: 30 minutes

Planned End Date and Time: Tuesday, October 27, 2026, at 18:15 CET

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 27, 17:39 CET
Security Update: Global PHP Vulnerability
Resolved - All preventive checks and mitigations related to the recent global PHP vulnerability have been successfully completed.
Our core platforms and customer systems were not impacted and remain fully secure and operational.
Thank you for your continued trust .
Oct 27, 12:54 CET
Monitoring - We are aware of the recent global PHP vulnerability and are actively monitoring the situation.

No Impact on Core Services: None of our primary applications or core customer platforms run on PHP. As a result, our main systems are completely unaffected and fully secure.

Proactive Security: Our security teams are continuously monitoring all infrastructure to ensure ongoing safety and system protection.

No action is required from your end, and all services remain fully operational.
Oct 21, 14:25 CEST

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Planned Maintenance: SOLID
Completed - The scheduled maintenance has been completed.
Oct 22, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 CEST
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: SOLID
Start Date and Time: Thursday 22nd , 2026 at 18:00 CEST
Expected Duration: 1 Hour
Planned End Date and Time: Thursday 22nd , 2026 at 19:00 CEST


If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 21, 16:42 CEST
Investigating service disruption: SOLID
Resolved - The maintenance for solid-transport.com is now resolved.
All website content and resources have been officially moved to platformscience.eu.

Moving forward, please visit platformscience.eu for all updates, information, and direct access to customer portals.
Thank you for your patience during this transition.
Oct 22, 09:45 CEST
Update - We are continuing to investigate this issue.
Oct 21, 15:21 CEST
Update - We are continuing to investigate this issue.
Oct 21, 15:20 CEST
Investigating - Dear Customers,

We are currently experiencing an outage affecting the solid-transport.com website.

Customer Hub Direct Access:
If you usually access the Customer Hub via the website shortcut, you can log in directly using the following links:
portal.mymobility.io
Please rest assured that all core applications remain fully functional and unaffected.

We apologize for the inconvenience and are working to resolve the situation as quickly as possible.
Thank you for your patience.
Oct 21, 13:40 CEST

Oct 21, 2026

Planned Maintenance: FleetHours (SaaS) and FleetHours (SaaS/AWS)
Completed - The scheduled maintenance has been completed.
Oct 21, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:30 CEST
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: FleetHours (SaaS), FleetHours (SaaS/AWS)
Start Date and Time: Wednesday , October 21st, 2026 at 19:30 CEST
Expected Duration: 1 Hour
Planned End Date and Time: Wednesday , October 21st, 2026 at 20:30 CEST

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 13, 11:35 CEST

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Investigating ETA Service Disruption
Resolved - Services are now operating normally, and we will continue to monitor to ensure stability.
We remain actively engaged to ensure system stability is maintained.
Oct 19, 14:16 CEST
Monitoring - A fix has deployed to resolve the issue. ETA calculations and updates are beginning to recover across all impacted applications.
We are closely monitoring system metrics to ensure complete stability.
Oct 19, 13:10 CEST
Identified - The root cause affecting the ETA calculation service has been identified.
A fix is currently being applied, and we are awaiting a system update to restore normal operations.
We will provide another update once the fix is deployed.
Oct 19, 12:40 CEST
Investigating - We are currently investigating an issue affecting our Estimated Time of Arrival (ETA) service.

While existing ETAs remain visible, new ETA calculations are temporarily unavailable due to a service disruption with one of our mapping providers. Our technical team is actively working to resolve the issue as quickly as possible.

We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your patience.
Oct 19, 10:51 CEST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Planned Maintenance: FleetHours Web
Completed - The scheduled maintenance has been completed.
Oct 15, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:30 CEST
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: FleetHours Web
Start Date and Time: Thursday, October 15th 2026 at 18:30 CEST
Expected Duration: 30 minutes
Planned End Date and Time: Thursday, October 15th 2026 at 19:00 CEST

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 13, 11:41 CEST
Planned Maintenance: AbsencePlanner
Completed - The scheduled maintenance has been completed.
Oct 15, 18:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 CEST
Scheduled - Please be notified about the following Planned Maintenance of the following Service(s):

Affected Services: AbsencePlanner
Start Date and Time: Thursday, October 15th, 2026 at 18:00 CEST
Expected Duration: 30 minutes
Planned End Date and Time: Thursday, October 15th, 2026 at 18:00 CEST

If you experience any issues with the application after this maintenance, please first try clearing your browser cache before creating a ticket.

We apologize for the inconvenience and appreciate your patience as we upgrade our systems.
Oct 13, 11:32 CEST
Incident History Powered by Atlassian Statuspage